ITIL Certification Course

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ITIL® 4 Foundation Certification Training

ITIL course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL

Course Outline

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain:
    • More...

    Course Schedule

    Date Timing Mode of Training Fees Registration
    Sunday, September 24, 2023 9:00 AM to 1:00PM Online CAD 699.00 Reserve Your Seat

    What Cyber Cert offers you?

  • Exam Pass Guarantee
    * Our Passing Guarantee allows you to repeat the course free for One Year from the start date
  • 100% Satisfaction Guarantee
  • Exam prep support
  • Expert instruction (live online or in-person)
  • Knowledge Transfer Guarantee